FAQ

About ToolHub Shop

Who is ToolHub Shop?

ToolHub Shop is an online retailer specializing in high-quality tools and equipment, including air compressors, automotive parts, building materials, and more. We are committed to providing reliable and efficient delivery options to customers worldwide.

Product Questions

What types of products does ToolHub Shop offer?

We offer a wide range of products, including air compressor parts & accessories, air tools, automotive parts, building materials, and more. Our inventory is designed to meet the needs of both professionals and DIY enthusiasts.

Are the products on ToolHub Shop of high quality?

Yes, all our products are carefully selected to ensure they meet high-quality standards. We source from reputable manufacturers to provide you with reliable tools and equipment.

Shipping & Delivery

What are the shipping options available?

We offer two main shipping options:

• Standard Shipping: Costs $12.95 and uses DHL or FedEx, with delivery within 10-15 business days after dispatch.
• Free Shipping: Available for orders over $50, using EMS, with delivery within 15-25 business days after dispatch.

Do you ship globally?

Yes, we ship globally. However, we do not deliver to Asia and some remote areas due to logistical constraints.

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment.

Returns & Refunds

What is your return policy?

If you are not satisfied with your purchase, you can return your items within 15 days of receiving them. Please ensure the items are in their original condition and packaging.

How do I initiate a return?

To initiate a return, please contact our customer service team at [email protected]. They will guide you through the process and provide you with the necessary instructions.

Payment Options

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Is my payment information secure?

Yes, we use secure payment gateways to ensure your payment information is protected.

Account & Support

How do I create an account?

You can create an account by clicking on the “Sign Up” button on our website. Follow the prompts to set up your account.

What should I do if I have a problem with my order?

If you encounter any issues with your order, please contact our customer service team at [email protected]. We are here to assist you with any questions or concerns.

Contact Information

How can I contact ToolHub Shop?

You can reach us via email at [email protected]. Our customer service team is available to assist you with any inquiries.

Where is ToolHub Shop located?

Our company address is 2966 Jewell Road, LONG BEACH, US 39560.